Privacy Policy

Last updated: June 6, 2026

Vedati.ai provides AI voice agent, scheduling, CRM, calendar, and communication workflow services for businesses. This Privacy Policy explains how we collect, use, and protect information.

Information we collect

Contact information such as name, phone number, email address, and business information.
Appointment and scheduling details needed to confirm, remind, cancel, or reschedule appointments.
Call and message content, transcripts, recordings, and metadata when enabled by a Vedati customer.
Technical information such as IP address, browser, device, log data, and product usage.

How we use information

To provide AI voice agent, scheduling, reminder, CRM, calendar, and support services.
To send appointment-related SMS messages when consent has been provided.
To improve reliability, security, quality assurance, analytics, and customer support.
To comply with legal, carrier, and platform requirements.

SMS privacy

SMS opt-in information, phone numbers, and consent records are used only for the SMS program described at the time of opt-in. We do not sell or share SMS opt-in data with third parties for marketing purposes.

Service providers

We may use trusted service providers, such as communications, hosting, analytics, support, CRM, and calendar integration providers, only as needed to operate our services and subject to appropriate safeguards.

Data security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption where appropriate, and audit logs.

Data retention

We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, maintain security, and enforce agreements, unless a longer retention period is required or permitted by law.

Your choices

You may request access, correction, or deletion of your information by contacting us. SMS recipients may reply STOP to opt out of appointment reminder texts at any time.